My Rochen Portal Overview

The My Rochen Portal is the hub of Rochen’s technical support service. Through the My Rochen portal you can contact our global support team on a 24/7 basis, access and update your billing information, download archived invoices and more.

  • Access to certified engineers 24/7 – no exceptions
  • Global support team located in the United States, Canada, United Kingdom and Australia to ensure fast responses
  • Most ticket responses within a matter of minutes
  • Communication secured using 256-Bit SSL Extended Validation (EV) SSL certificate
  • Easily manage and update billing and contact information
  • Download current and archived invoices
  • Upgrade existing services

My Rochen Screenshot Tour:

  • Dashboard :: From your My Rochen dashboard screen you you can access everything from ticketed support to the Rochen knowledgebase articles
  • Knowledge Base :: In the My Rochen knowlegde base you will will find a wealth of articles on everything from Joomla administration to setting up new email accounts on your hosting plan
  • Ticket Management :: Access all of your currently open and past closed support tickets in an easy to use interface
  • New Tickets :: If you need help with your account and can't find the answer in the knowledgebase or customer forum then open a new ticket and one of our support staff will get back to you as soon as possible
  • File Repository :: Your My Rochen account gives you access account related software, such as ClientExec for reseller customers
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US Worldwide US WorldwideUS / Worldwide
UK Europe US WorldwideUK / Europe